Customers · Field Guide
Account Lifecycle Status
The customer's current lifecycle stage in the company's operating relationship.
Why LAWNSNOWAPP asks for it
Owners need to separate active work from paused, former, or access-blocked accounts while preserving records.
How LAWNSNOWAPP uses it
LAWNSNOWAPP uses the status in Owner workflow presentation and keeps jobs, invoices, communications, and audit history intact.
Example
Use Former Customer after service ends when the business still needs the account history.
If you leave it blank
The existing lifecycle value remains in effect.
If you change it later
Operational lists may change, but historical records are not erased.
Common mistakes
- Deleting an account to represent an ended relationship
- Blocking an account when only one service plan should pause