Customer Portal · Field Guide
Customer Request Timing
The customer's preferred timing for a request.
Why LAWNSNOWAPP asks for it
Timing helps the office prioritize and evaluate the request against route capacity.
How LAWNSNOWAPP uses it
LAWNSNOWAPP stores the requested date or ASAP state with the request for Owner scheduling review.
Example
Choose Friday when the customer asks for service before a weekend event.
If you leave it blank
The request is treated as ASAP where the form says so.
If you change it later
The draft request uses the new timing; an already scheduled job is not silently changed.
Common mistakes
- Treating a requested date as confirmed
- Entering a date without explaining a critical constraint