Customer Portal · Field Guide
Customer Request Message
The customer's explanation of a requested service or scheduling change.
Why LAWNSNOWAPP asks for it
The office needs enough context to review and respond accurately.
How LAWNSNOWAPP uses it
LAWNSNOWAPP records the message as a customer request for Owner review and follow-up.
Example
Please mow before our Saturday gathering if the route allows.
If you leave it blank
The request may not contain enough information for the office to act.
If you change it later
A revised draft replaces the unsent text; submitted requests remain part of the request history.
Common mistakes
- Assuming the message automatically reschedules a job
- Including payment details, passwords, or gate codes that are not needed